Privacy Policy

Last updated: 20/06/2025

At Forest How Guest House, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This policy outlines how we collect, use, and protect your data when you interact with us.

1. Information We Collect

We may collect and process the following types of personal data:

  • Name, email address, phone number — provided when you make a booking via our booking provider, Free to Book
  • Special requests or preferences — such as dietary needs or accessibility requirements
  • Website usage data — like IP address and browser type, gathered through cookies and similar technologies

2. How We Use Your Information

Your information may be used to:

  • Confirm and manage your booking
  • Communicate with you before or after your stay
  • Comply with legal or regulatory requirements
  • Monitor website performance and improve user experience

3. Sharing Your Data

We do not sell your personal data. Your booking data is processed securely through our third-party booking provider, Free to Book. We recommend reviewing their Privacy Policy for details on how they handle your information.

We may also share information with payment processors or service providers, strictly as necessary to complete and manage your booking.

4. Data Retention

We retain personal information only as long as necessary for the purposes outlined above and in line with legal, tax, and business requirements.

5. Your Rights

You have the right to:

  • Request access to the data we hold about you
  • Ask for corrections or deletion of inaccurate data
  • Object to or restrict data processing in certain circumstances

To exercise any of these rights, please contact us using the details below.

6. Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access or misuse.

7. Cookies

Our website may use cookies to improve functionality and analyze site traffic. You can manage cookie preferences in your browser settings.

8. Contact Us

If you have questions or concerns about your data or this privacy policy, please get in touch:

Forest How Guest House
Forest How Guest House, Eskdale Green, Holmrook, CA19 1TR,

Email: info@foresthow.co.uk
Phone: 07783668252